Insights · Topic

AI for operators

AI for operators July 15, 2026

Invest in Your Innovators: AI Adoption Won't Be Even, and It Won't Be Who You Expect

Hotel teams assume their top performers will adopt AI fastest. They don't. Adoption is bimodal and often surprising — here's why, and how to invest in the people already building their own tools.

AI for operators July 1, 2026

Agentic AI Isn't One Thing. It's a System. Here's How to Build It Right.

Agentic AI isn't one all-knowing model — it's several systems working together, and only one is the AI. How to scope it right.

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